How to Fix ‘ Refused to Connect’ Error

The “ Refused to Connect” Error happens when Google Workspace (formerly G-Suite) is trying to communicate with a user that has multiple accounts present on their browser. This happens often when using the G-Suite add-on.

If this happens to you, here are some methods that will fix the error:

Use Incognito mode

One of the easiest ways to fix this error is by signing in using Incognito mode, which allows you to access the Google Apps without having any other accounts logged in. 

  1. Access Incognito Mode by the menu in the top right corner. Alternatively, you can use the shortcut:  Ctrl+Shift+N for Windows; ⌘ + Shift + n for Mac. 
  2. Open up
  3. Log in using your profile
  4. Done!
  5. You may now access Google Drive using your main browser without using Incognito.

Sign out of Google

When using Google with multiple accounts signed in, it can access multiple Google accounts at the same time, which can be the likely cause of the error. Signing out of all the accounts could be the fix for the issue.

  1. Open up
  2. Click your profile.
  3. Click the button “Sign out of all accounts.”
  4. Re-login to your profile
  5. You should now be able to access your Google Drive.

Clearing Cache and Cookies

Another possible fix is to clear the cache and cookies from your browser. This may help resolve any issues that might be preventing Google from working correctly on your device.

  1. Go to your browser’s settings.
  2. Go to Privacy and Security.
  3. Find the Clear data/Clear Cache option and click on it.
  4. Clear all cookies and cache.
  5. You should now be able to access your Google Drive.


If you bump into this same error again in the future, use any of the methods listed above to quickly fix it so that you can get back to using Google Drive stress-free. If you’re still having trouble fixing “ Refused to Connect,” try contacting a technical support specialist for additional help and guidance. Good luck!​